Family-owned, CQC-registered home care
Healthcare 1st Choice provides home care, complex care and supported living, from people you can trust.
We help children and adults live safely, independently and with dignity in their own homes across the West Midlands, Shropshire, Staffordshire, Worcestershire and Herefordshire.
West Midlands · Coventry · Shropshire · Staffordshire · Worcestershire · Herefordshire
Need to speak to someone? Call 0800 049 2881
Our care services
No two people are the same. Our care starts by understanding the person, their circumstances and what matters to them.
Stay safe, comfortable and independent in the home you love, with help that fits around your routine.
Explore home careIndividual support for more complex needs, planned with clinical oversight and delivered by specially trained carers.
Explore complex careCalm, familiar support that protects dignity and routine, and gives families peace of mind.
Explore dementia careSupport to live with more choice, confidence and independence, at home and in the community.
Explore supported livingIndividual support for children, young people and their families, so family life can carry on.
Explore children's servicesCompassionate care at home during a precious time, with support for the whole family.
Learn moreA dedicated carer living in the home for round-the-clock support, so your loved one can stay somewhere familiar instead of moving into a care home. Available across the UK.
Would my mother approve of this care?
We're a family-owned care provider built around one simple principle: the care we give should be the standard we'd want for someone we love.
Because behind every care package is a person. Someone's mother. Someone's father. Someone's son or daughter.
That question shapes who we recruit, how we talk with families and professionals, and how we care for every person we support.
In families' own words
Don't just take our word for it. Read more families' stories
“Dad has been with this company for over 4 years and I wouldn't change it for the world. We are really grateful for the support the care team gives. They are always friendly, patient and willing to help. They have made things much easier for our family and it gives us assurance that my dad is safe and well cared for.”Family of Michael C.Supported for over four years
“He's very observant. If he didn't notice that I was not breathing well this morning, I wouldn't be here today… I just want to applaud the management team for acting swiftly.”ClientReceiving care at home
“The carers are amazing, they are kind, caring and always make sure that mum is comfortable and treated with respect. It means so much to our family knowing she is being looked after by people who genuinely care. Well done to all the staff and management team.”Family of Melda A.Home care
A family's story
One family came to us after difficult experiences with two other care companies. Their aunt is terminally ill and lives alone. What mattered to them was simple:
“Most importantly, she has the same team of carers on a daily basis… In two years of daily care, I have never had any reason to doubt my aunt's carers. Communication between myself and my aunt and Healthcare 1st Choice is excellent.” Family member · two years of daily care
Find the right care
Answer seven quick questions and a care advisor will call you back. Free, confidential and no obligation.
Meet the people behind your care
The people leading our teams are the people you'll speak to, and the people responsible for your care.
Operations Manager
“Every person we support deserves to feel valued, respected and empowered…”
Registered Manager
“Effective leadership is about creating the right culture.”
Service Manager, Hereford
“Exceptional care begins with listening.”
Deputy Manager, Domiciliary Care
“Care is not just about what we do. It is about how we make people feel.”
Life at Healthcare 1st Choice
Good care isn't only about visits. From sports days and summer picnics to Christmas dinners, we bring the people we support, their families and our team together throughout the year.
Community sessions: Yoga & Movement to Music for adults with learning disabilities, every Monday in Wolverhampton. Find out more →
Commissioners & professionals
We welcome referrals from local authorities, the NHS, social workers, case managers and discharge teams, for home, complex, urgent and supported living care.
Free guide
Choosing care is hard, especially if you've never had to do it before. Our free guide explains what to look for and what to ask, whoever you choose.
Please enter your first name and a valid email address.
Where we care & CQC
From Whitchurch to Hereford, and Wolverhampton to Coventry, our carers live and work in the communities they serve. We already support people in all of these areas:
Healthcare 1st Choice Ltd is registered with the Care Quality Commission, and each location is listed separately.
Ratings apply to the location shown. Select a CQC location to view it on the CQC website.
FAQs
Can't see your question? Call 0800 049 2881 and we'll talk it through.
Yes. Many of the people we support arrange and fund their care privately, and we also work with local authorities, the NHS and case managers.
It depends on the support needed, how often and at what times, and where you live. After a free assessment we give you a clear, individual quote, so you know exactly what you'll pay before care begins.
It depends on the person's needs, their location and our staffing. We start with an assessment, and for urgent situations we'll tell you honestly what we can arrange and when. Call us and we'll give you a straight answer.
We work hard to build a small, consistent team around each person, so trust and familiarity can grow. Holidays and sickness mean we can't promise the same person every single visit, but we'll always tell you who is coming.
Yes, subject to an assessment and our availability in your area. We can work with the hospital discharge team so support is ready when your loved one comes home.
Yes. Every complex care package is individually assessed so we can be sure we have the right skills, training and staffing to deliver it safely before we agree to provide it.
We agree at the start how and how often we'll update you, and who your main contact is. We use digital care records, and with the person's consent we'll share information about their care with the family members they choose.
We care for people across the West Midlands (including Wolverhampton, Birmingham and Coventry), Shropshire, Staffordshire, Worcestershire and Herefordshire. Not sure if we cover your street? Give us a call. Live-in care is available anywhere in the UK.
Whether you're looking for support for yourself, someone you love, or someone you're professionally responsible for, we're here to listen.
About us
Healthcare 1st Choice is a family-owned, CQC-registered care provider supporting children, young people and adults at home and in their communities.
Our story
“Would my mother approve of this care?”
Led by our Director, Priscilla Makopa, Healthcare 1st Choice was built around a simple principle: the care we give should be the standard we'd want for someone we love.
Because behind every care package is a person. Someone's mother. Someone's father. Someone's son or daughter. That question still shapes who we recruit, how we talk with families and professionals, and how we care for every person we support.
Today, our teams support people across the West Midlands, Coventry, Shropshire, Staffordshire, Worcestershire and Herefordshire, from offices in Willenhall, Whitchurch, Coventry and Hereford.
What drives us
Our vision
A world where excellent care for children, young people, elderly and vulnerable adults is the norm, and where everyone we support can live to their full potential.
Our mission
To make a difference in the lives of children and young people, elderly people and other vulnerable adults.
We give every person we support access to high-quality, compassionate carers and support workers in the comfort of their own home, and we enable, support and guide each person towards a rewarding life in their community. Underpinning everything is a culture of openness and our commitment to our Duty of Candour.
Our values
Every person is treated as an individual, listened to and respected in their own home.
Care given with kindness and patience, the way we'd want our own family cared for.
Support that helps people live the life they choose, for as long as their abilities allow.
Familiar faces and reliable care, so people know who is supporting them.
A culture of transparency, and a firm commitment to our Duty of Candour.
We support, develop and recognise our staff, because valued teams give the best care.
What we do
From a few visits a week to live-in and complex care, every package starts with a free assessment.
Our leadership team and care staff, the people you'll speak to and the people responsible for your care.
Book a free, no-obligation assessment. We'll listen first, then talk through the options openly.
Healthcare 1st Choice
We want everyone to be able to use our website and find the information they need, whatever their needs or the device they use.
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. Our website:
works on phones, tablets and computers, and when you zoom in up to 400%; can be used with a keyboard alone; uses clear headings and labels that work with screen readers; describes images with alternative text; uses colours with good contrast; follows your device's light or dark setting; and reduces animation if you've asked your device to.
Some older documents and PDFs may not be fully accessible. Photos supplied by families and staff may not always have detailed descriptions. We're working to improve these.
If you need information in a different format, such as large print, Easy Read, audio or another language, or you'd simply prefer to talk, call us free on 0800 049 2881 or email admin@healthcare1stchoicelimited.co.uk. We'll do our best to help.
If you find something on our website that's hard to use, please tell us at admin@healthcare1stchoicelimited.co.uk. We'll aim to reply within 5 working days.
Last updated October 2026
Call us free on 0800 049 2881 or email admin@healthcare1stchoicelimited.co.uk.
Application form
Five quick steps. There are no wrong answers, and you don't need care experience to apply.
Home care in Coventry
Our Coventry office on Hearsall Lane brings our family-owned home care to people across Coventry and the surrounding area.
2 Hearsall Lane, Coventry CV5 6QR
Care in Coventry
Every package starts with a free assessment, so the care fits the person and their home.
Why families choose us
The question behind every visit, care plan and carer we welcome to our team.
Every carer is background-checked and trained, with a Registered Nurse on our team for oversight.
A real person at the end of the phone, day or night, whenever something changes.
The right choice
“From the very first day, I know in myself that I've picked the right company to look after my mom… We will recommend this company over and over again.”YvonneDaughter of a client
Tell us a little about your situation and we'll help you work out the next step. Free, confidential and with no obligation.
Home care in Herefordshire
We already support people across Herefordshire, including Hereford, with home care and specialist support led locally by our Hereford Service Manager, Andrea Barrows, from our office on Faraday Road.
Your local manager
Service Manager, Hereford
“Exceptional care begins with listening.”
Hereford office
The Arrow Room, Marshall Business Centre, Faraday Road, Hereford HR4 9NS
Consistency matters: people should know who is supporting them and feel reassured their care will be delivered professionally and with genuine kindness.
Call 0800 049 2881Care in Herefordshire
Every package starts with a free assessment, so the care fits the person and their home.
Why families choose us
The question behind every visit, care plan and carer we welcome to our team.
Every carer is background-checked and trained, with a Registered Nurse on our team for oversight.
A real person at the end of the phone, day or night, whenever something changes.
The right choice
“From the very first day, I know in myself that I've picked the right company to look after my mom… We will recommend this company over and over again.”YvonneDaughter of a client
Tell us a little about your situation and we'll help you work out the next step. Free, confidential and with no obligation.
Home care in Shropshire
From our office in Whitchurch, rated Good by the CQC, we provide home care across Shropshire, including Whitchurch, Shrewsbury and Telford.
Unit 4–6, Watergate Arcade, Whitchurch SY13 1DP
Care in Shropshire
Every package starts with a free assessment, so the care fits the person and their home.
Why families choose us
The question behind every visit, care plan and carer we welcome to our team.
Every carer is background-checked and trained, with a Registered Nurse on our team for oversight.
A real person at the end of the phone, day or night, whenever something changes.
Continuity that builds trust
“Most importantly, she has the same team of carers on a daily basis… In two years of daily care, I have never had any reason to doubt my aunt's carers. Communication between myself and my aunt and Healthcare 1st Choice is excellent.”Family memberTwo years of daily care
Tell us a little about your situation and we'll help you work out the next step. Free, confidential and with no obligation.
Home care in Staffordshire
We support people and families across Staffordshire, including Stafford and Stoke-on-Trent, with home care, complex care and support for children and young people.
Our teams already support people across Staffordshire. Call us to check availability in your street and we'll give you a straight answer.
0800 049 2881Care in Staffordshire
Every package starts with a free assessment, so the care fits the person and their home.
Why families choose us
The question behind every visit, care plan and carer we welcome to our team.
Every carer is background-checked and trained, with a Registered Nurse on our team for oversight.
A real person at the end of the phone, day or night, whenever something changes.
People who pay attention
“He's very observant. If he didn't notice that I was not breathing well this morning, I wouldn't be here today… I just want to applaud the management team for acting swiftly.”ClientReceiving care at home
Tell us a little about your situation and we'll help you work out the next step. Free, confidential and with no obligation.
Home care in West Midlands
Our Wolverhampton office in Willenhall is home to our homecare and supported living teams, supporting people across Wolverhampton, Walsall, Dudley, Birmingham and the wider West Midlands.
Planetary Road, Willenhall WV13 3SW
Care in West Midlands
Every package starts with a free assessment, so the care fits the person and their home.
Why families choose us
The question behind every visit, care plan and carer we welcome to our team.
Every carer is background-checked and trained, with a Registered Nurse on our team for oversight.
A real person at the end of the phone, day or night, whenever something changes.
Commissioner feedback
“I found the services to be welcoming and well-organised, and it was evident that staff know the people they support well and are committed to providing person-centred care. I was particularly pleased to see the positive interactions between staff and residents and the efforts being made to promote independence and choice.”Quality and Contracts Officer, Supported LivingAdults Commissioning Team, following a quality review of our Wolverhampton supported living services
Tell us a little about your situation and we'll help you work out the next step. Free, confidential and with no obligation.
Home care in Worcestershire
We provide home care and specialist support across Worcestershire, including Worcester and Kidderminster, helping people stay safe and independent at home.
Our teams already support people across Worcestershire. Call us to check availability in your street and we'll give you a straight answer.
0800 049 2881Care in Worcestershire
Every package starts with a free assessment, so the care fits the person and their home.
Why families choose us
The question behind every visit, care plan and carer we welcome to our team.
Every carer is background-checked and trained, with a Registered Nurse on our team for oversight.
A real person at the end of the phone, day or night, whenever something changes.
Patience that makes a difference
“After struggling with a previous care provider, your approach and patience have truly made a difference… Your dedication to providing top-notch care and your compassionate approach have not gone unnoticed.”Family memberLetter of thanks
Tell us a little about your situation and we'll help you work out the next step. Free, confidential and with no obligation.
Careers at Healthcare 1st Choice
We're looking for kind, reliable people to join our home care and supported living teams. New to care? That's fine. We'll give you the training and support to do it well.
Roles we're recruiting for
Both roles are open across the West Midlands, Coventry, Shropshire, Staffordshire, Worcestershire and Herefordshire. Not sure which suits you? Choose "either" on the form and we'll talk it through.
Visit people in their own homes and help them live safely and independently, whether that's a morning routine, a hot meal or a friendly chat.
Help adults and young people build independence in their own homes and communities, working towards the goals that matter to them.
Why join us
We ask ourselves "Would my mother approve of this care?" That starts with how we treat the people who give it.
A full induction from our in-house trainers, with support to work towards recognised care qualifications.
Full-time, part-time and flexible shifts, so work fits around family, study or other commitments.
24/7 on-call support from our office team, whatever time you're working.
Where possible you'll support the same people, so you get to know them properly.
Build your skills and take on more responsibility, from complex care to senior roles.
Offices in Willenhall, Whitchurch, Coventry and Hereford, with work across six counties.
Grow with us
“I joined in 2022 and have continued to develop my experience, knowledge and responsibilities. I remain genuinely appreciative of the opportunities and trust I have been given to develop as a Senior Staff member.”
Kwesi E. GhansahSenior Support Worker, with us since 2022
We celebrate our team
We bring our staff together throughout the year, because people who feel valued give the best care.
How it works
Fill in the short form below. It takes about five minutes and you don't need a CV.
We'll call you for a friendly chat, then arrange an interview.
We carry out your enhanced DBS check, references and right-to-work check.
Complete your induction and training with our in-house team.
Begin with shadow shifts alongside an experienced colleague.
Healthcare 1st Choice
We want to hear from you. Your feedback, good or bad, helps us keep improving the care we give.
Every complaint is taken seriously, recorded and followed by action. Raising a concern will never affect the care you or your loved one receives.
In line with our Duty of Candour, if something has gone wrong we will be open and honest with you, explain what happened, apologise and tell you what we're doing to put it right.
You can tell any member of our team, who will pass it to the right manager. Or contact us directly:
Phone: 0800 049 2881
Email: admin@healthcare1stchoicelimited.co.uk
Post: Complaints, Healthcare 1st Choice Ltd, Planetary House, Planetary Road, Willenhall WV13 3SW
You can complain on behalf of someone else with their permission, or if they're unable to give it and you're acting in their best interests. If you'd like help to make a complaint, just ask.
We will acknowledge your complaint within 3 working days and tell you who is looking into it.
A manager will investigate, which may include talking to you, the person receiving care and our staff.
We aim to give you a full written response within 28 days. If it will take longer, we'll tell you why and keep you updated.
Our response will explain what we found, what we will do and how we'll make sure it doesn't happen again.
If you're unhappy with our response, please tell us so we can try again. If it still isn't resolved, you can contact:
For privately funded or local authority funded care: the Local Government and Social Care Ombudsman, lgo.org.uk, 0300 061 0614.
For NHS-funded care: the Parliamentary and Health Service Ombudsman, ombudsman.org.uk, 0345 015 4033.
For children's services: the local authority that arranges the care, then the Local Government and Social Care Ombudsman.
You can also share your experience with the Care Quality Commission at cqc.org.uk or on 03000 616161. The CQC doesn't investigate individual complaints, but it uses feedback to inform its inspections.
If you'd like to thank a carer or the team, we'd love to hear it. We share compliments with the staff involved, and with your permission we may share them anonymously on this website.
Last updated October 2026
Call us free on 0800 049 2881 or email admin@healthcare1stchoicelimited.co.uk.
Healthcare 1st Choice
How we collect, use and protect personal information when you use our website or get in touch with us.
Healthcare 1st Choice Ltd (“we”, “us”) is a care provider registered in England and Wales, company number 09313006. We are the data controller for personal information collected through this website.
If you have any questions about this policy or how we use your information, contact us at admin@healthcare1stchoicelimited.co.uk, call 0800 049 2881, or write to us at Planetary House, Planetary Road, Willenhall WV13 3SW.
Our ICO registration number is ZA461353.
Care enquiries (the “Find the right care” form): your name, telephone number and email address; who needs support; the type and amount of support; when it's needed; the postcode where care is needed; how care may be funded; and anything else you choose to tell us.
Professional referrals: the referrer's name, organisation, job title and contact details; the individual's initials or reference, age and postcode area; the type of support, hours, staffing ratio, start date and funding authority; and a brief summary of needs.
Job applications: your name, contact details, postcode, age confirmation, driving status, experience, qualifications, availability, right-to-work and sponsorship answers, how you heard about us, and any CV you upload.
Family guide sign-ups: your first name, email address and, if you choose, your telephone number.
Information about someone's care or support needs can be health information, which the law treats as special category data. Please only share what's needed for us to respond, and don't send detailed medical records through the website.
To respond to your enquiry or referral, arrange an assessment and, if care goes ahead, plan and provide that care. Our lawful basis is taking steps at your request before entering into a contract, or our legitimate interests in responding to enquiries.
Where your enquiry includes health information, we process it because it is necessary for the provision of health or social care (UK GDPR Article 9(2)(h)), or with your explicit consent.
To consider your job application and carry out pre-employment checks, as steps before entering into a contract and to meet our legal obligations, such as right-to-work and DBS checks.
To send you the family guide and, only if you agree, occasional related information. You can unsubscribe at any time.
We only share personal information where necessary, for example with our IT, email and form providers who process it on our behalf; with the local authority, NHS or other professionals involved in someone's care, where appropriate; and, for job applicants, with the Disclosure and Barring Service and referees.
We never sell your information. We may share information where the law requires it, including to protect someone from harm.
We use Google Workspace to receive and store enquiries submitted through this website. Google may store information outside the UK. Where it does, your information is protected by safeguards approved under UK data protection law, such as UK adequacy regulations or the International Data Transfer Agreement.
We keep personal information only as long as we need it. Our retention periods are: enquiries that don't lead to care, 12 months; unsuccessful job applications, 6 months; guide sign-ups, until you unsubscribe. Records of people we care for are kept in line with our care records retention policy.
You have the right to ask for a copy of your information, ask us to correct or delete it, object to or restrict how we use it, and withdraw consent where we rely on consent. To make a request, contact us using the details above. We will respond within one month.
If you're unhappy with how we've handled your information, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
This website uses only the cookies it needs to work. If we add analytics cookies to understand how the site is used, we will ask for your consent first. [Update once the website's cookie set-up is confirmed.]
This policy covers information collected through our website. People who receive care from us are given a separate privacy notice explaining how their care records are used and protected.
Last updated October 2026
Call us free on 0800 049 2881 or email admin@healthcare1stchoicelimited.co.uk.
Commissioners & professionals
We work with commissioners, social workers, brokerage teams and healthcare professionals across the West Midlands, Coventry, Shropshire, Staffordshire, Worcestershire and Herefordshire.
Finding a provider isn't just about filling hours. You need confidence that we understand the person, manage risk, have the right workforce and communicate well. That's the partnership we offer.
Who we work with
Commissioner feedback
“I found the services to be welcoming and well-organised, and it was evident that staff know the people they support well and are committed to providing person-centred care. I was particularly pleased to see the positive interactions between staff and residents and the efforts being made to promote independence and choice.”Quality and Contracts Officer, Supported LivingAdults Commissioning Team, following a quality review of our Wolverhampton supported living services, 2026
…for being so responsive to the feedback provided during the visits.
“I think it would be nice if the two staff members on duty today could be thanked for the way they supported L, without their approach the move would not have taken place.”Professional involved in a supported living move2026
“Can I say a big thank you for your support with BR – You guys have been fantastic.”Leaving Care TeamLocal authority, 2026
“This is a fantastic initiative, thanks for setting it up and being so passionate about supporting adults with LD and their carers. That always shines through in the conversations I have with you.”Team Manager, DisabilitiesAdult Social Care, on our community activities for adults with learning disabilities and their carers, 2026
Our care capabilities
We support children and adults with a range of needs. What we can provide depends on the individual's assessed needs, location, staffing requirements and our ability to deliver the package safely.
Person-centred care that helps people stay safe and independent in their own homes.
Individualised packages for people whose needs call for more intensive or specialised support.
Support to develop or maintain independence at home and in the community.
Care focused on dignity, familiarity, safety, communication and quality of life.
Personalised support designed around each person's abilities, goals and daily life.
Person-centred support based on assessed needs, risk management and agreed outcomes.
Individualised support for children, young people and their families, including complex and urgent packages.
Support provided within the scope and conditions of the registration for the relevant location.
Our regulated activities and service specialisms vary by location. Every referral is assessed against the scope and conditions of the relevant CQC registration before a package is accepted.
Why refer to us
We start with the individual, not the commissioned hours: needs, risks, routines, communication and desired outcomes.
We confirm the skills, experience and training a package needs before we agree to provide it.
Embedded in how we deliver care, train staff, report concerns and provide management oversight.
Individual risks are assessed, reviewed and built into care planning and delivery.
With the individual, their family, commissioners and every professional involved in their care.
Packages are monitored and reviewed so concerns and changes are picked up early.
Where possible, consistent teams, so people build familiar and trusted relationships.
Managers stay involved in each package and respond quickly when circumstances change.
Our referral process
We want professional referrals to be straightforward, with a clear decision on whether we can safely meet the person's needs.
Send the individual's assessed needs, location, support required and proposed start date.
Our team reviews the information in detail.
Where appropriate, we assess and speak with the individual, family and professionals involved.
If we can safely meet the needs, we plan the package and its mobilisation.
Care begins once the right arrangements are in place.
The package is monitored and reviewed, with communication kept open with all parties.
Mobilising new packages
Many referrals come from an unexpected change. When an urgent package is proposed, our team reviews it straight away and tells you honestly what can be mobilised, and when.
We will never accept a package simply because care is urgently needed. We first make sure we can safely meet the person's assessed needs, because a package that breaks down helps no one.
Discuss an urgent referralQuality & governance
Our experience of commissioned care means we understand contract compliance, accurate records, performance monitoring and reporting.
We use digital care-management systems for care recording and service oversight, giving managers clear visibility of delivery.
With the individual's consent, and within information-governance requirements, these systems can also support communication about the person's care.
CQC registration
Healthcare 1st Choice Ltd is registered with the Care Quality Commission. Ratings and registered services differ by location, so we show each one separately.
Areas we currently support: West Midlands, Coventry, Shropshire, Staffordshire, Worcestershire and Herefordshire.
Homecare. Rated Good overall by the CQC.
View on CQCHomecare and supported living.
View on CQCHomecare.
View on CQCLet's discuss the individual's needs and whether Healthcare 1st Choice can provide the right support.
Professional referral
Complete the initial details and our referrals team will contact you to discuss the package. Prefer to talk it through? Call 0800 049 2881.
Please don't send detailed clinical records through this form. We'll tell you how to share supporting documents securely.
Find the right care
Perhaps Mum is no longer coping safely on her own, or Dad has just come home from hospital. Whatever has brought you here, you don't have to work this out alone.
Tell us a little about your situation and we'll help you work out the next step.
Healthcare 1st Choice
Keeping children, young people and adults safe from abuse and neglect is everyone's responsibility, and it's at the heart of everything we do.
Call 999. If someone is at risk of harm right now, contact the emergency services first.
We have zero tolerance of abuse and neglect. We work with local authorities, the police and health partners to protect the people we support, and we follow the safeguarding procedures of each local authority area we work in.
Safer recruitment: enhanced DBS checks, references and right-to-work checks before anyone starts.
Training: every member of staff is trained to recognise and report abuse and neglect, with training appropriate to their role and to working with children or adults.
Clear procedures: staff know exactly how to report a concern, and managers act on every report.
Oversight: safeguarding is overseen by our Registered Manager and reviewed as part of our quality and governance systems.
Speaking up: our whistleblowing policy means staff can raise concerns without fear.
If you're worried about someone we support, or about the behaviour of any of our staff, please contact us straight away on 0800 049 2881 or at admin@healthcare1stchoicelimited.co.uk. Ask to speak to the manager on duty.
You can also contact the safeguarding team at the local council where the person lives. We work across the City of Wolverhampton, Walsall, Dudley, Birmingham, Coventry, Shropshire, Telford and Wrekin, Staffordshire, Stoke-on-Trent, Worcestershire and Herefordshire. Search for your council's name and “safeguarding” to find their contact details, including out of hours.
Always follow our safeguarding and whistleblowing policies and report concerns to your manager or the on-call manager immediately. If you don't feel able to raise a concern internally, you can contact the local authority safeguarding team, the Care Quality Commission on 03000 616161, or the whistleblowing charity Protect.
Last updated October 2026
Call us free on 0800 049 2881 or email admin@healthcare1stchoicelimited.co.uk.
Children & young people
Individual care and support at home and in the community, helping children and young people thrive and giving families time and confidence.
Who it's for
Children & young people may help if you, or someone you care about, is:
How we help
Every care plan is personal. These are some of the ways we can help, agreed with you at your assessment.
Why Healthcare 1st Choice
Safeguarding is built into how we recruit, train and supervise everyone who supports children.
We match carers to each child and family, and keep teams as consistent as possible.
We work alongside parents, not around them, so support fits naturally into family life.
Getting started
Call free or use our short online form. We'll listen and answer your questions honestly.
We visit, get to know the person and understand what matters to them.
We agree a personal plan and a clear quote with you before anything begins.
Your carers are introduced, and we review care regularly as needs change.
Support for children is often arranged through local authority children's services or health funding, and some families arrange care privately. We can talk through your situation.
Yes. All staff complete enhanced DBS checks appropriate to their role, reference checks and safeguarding training.
Yes. Our carers can support your child at home so you can rest, spend time with other children or attend appointments.
Other services
Book a free, no-obligation assessment. We'll talk through the options and costs openly, so you can decide what's right.
Complex & specialist care
Individual packages for people whose health or support needs call for a more specialised approach, delivered by trained carers with clinical oversight.
Who it's for
Complex & specialist care may help if you, or someone you care about, is:
How we help
Every care plan is personal. These are some of the ways we can help, agreed with you at your assessment.
Why Healthcare 1st Choice
We only agree to a package once we are satisfied we can meet the person's assessed needs safely.
Where possible, the same trained team supports the person, so small changes are noticed early.
Our managers stay close to every complex package and act quickly when circumstances change.
People who pay attention
“He's very observant. If he didn't notice that I was not breathing well this morning, I wouldn't be here today… I just want to applaud the management team for acting swiftly.”ClientReceiving care at home
Getting started
Call free or use our short online form. We'll listen and answer your questions honestly.
We visit, get to know the person and understand what matters to them.
We agree a personal plan and a clear quote with you before anything begins.
Your carers are introduced, and we review care regularly as needs change.
Complex care may be funded by NHS Continuing Healthcare, the local authority, a legal or insurance arrangement, or privately. We're happy to talk through the options with you or the professionals involved.
That depends on the person's needs, the skills required and where they live. We review every referral promptly and tell you honestly what can be mobilised, and when.
Yes. Commissioners, case managers, social workers and health professionals can use our professional referral form or call our referrals team.
Other services
Book a free, no-obligation assessment. We'll talk through the options and costs openly, so you can decide what's right.
Dementia care
Calm, patient support at home for people living with dementia or Alzheimer's, and guidance for the families who love them.
Who it's for
Dementia care may help if you, or someone you care about, is:
How we help
Every care plan is personal. These are some of the ways we can help, agreed with you at your assessment.
Why Healthcare 1st Choice
Consistency matters more than ever with dementia, so we keep the team around each person small and steady.
Our carers are trained to support people living with dementia and Alzheimer's with patience and understanding.
Care can grow from a daily visit to extended support, and continue through to end-of-life care at home.
Getting started
Call free or use our short online form. We'll listen and answer your questions honestly.
We visit, get to know the person and understand what matters to them.
We agree a personal plan and a clear quote with you before anything begins.
Your carers are introduced, and we review care regularly as needs change.
That's very common. We take time to build trust, often starting with short visits and companionship, and we introduce support at a pace the person is comfortable with.
Yes. We review care regularly and adapt it as needs change, from a daily visit to extended support, subject to assessment.
We work hard to keep a small, consistent team around each person. Holidays and sickness mean we can't promise the same person every visit, but we'll always tell you who is coming.
Other services
Book a free, no-obligation assessment. We'll talk through the options and costs openly, so you can decide what's right.
Palliative & end-of-life care
Support for the person and the whole family during a precious and sensitive time, so they can be cared for where they feel most at home.
Who it's for
Palliative & end-of-life care may help if you, or someone you care about, is:
How we help
Every care plan is personal. These are some of the ways we can help, agreed with you at your assessment.
Why Healthcare 1st Choice
We know how precious this time is, and we treat every person as we would our own family.
We work alongside district nurses, GPs and palliative care teams so care feels joined up.
A small, familiar team means fewer new faces at a time when that matters most.
Continuity that builds trust
“Most importantly, she has the same team of carers on a daily basis… In two years of daily care, I have never had any reason to doubt my aunt's carers. Communication between myself and my aunt and Healthcare 1st Choice is excellent.”Family memberTwo years of daily care
Getting started
Call free or use our short online form. We'll listen and answer your questions honestly.
We visit, get to know the person and understand what matters to them.
We agree a personal plan and a clear quote with you before anything begins.
Your carers are introduced, and we review care regularly as needs change.
We understand time can be short. Call us and we'll assess as quickly as possible and tell you honestly what we can arrange.
It may be funded by NHS Continuing Healthcare (including fast-track funding), the local authority, or privately. We can help you understand the options.
Yes. Supporting the family is part of good end-of-life care, from practical help to simply being there.
Other services
Book a free, no-obligation assessment. We'll talk through the options and costs openly, so you can decide what's right.
Home care
Help at home, from a short daily visit to support several times a day, so you or someone you love can stay safe, comfortable and independent.
Who it's for
Home care may help if you, or someone you care about, is:
How we help
Every care plan is personal. These are some of the ways we can help, agreed with you at your assessment.
Why Healthcare 1st Choice
We build a small, consistent team around each person, so trust and routine can grow.
You choose the times and length of visits, and change them as life changes.
Our 24/7 support line means a real person is always there if something changes.
Over four years of care
“Dad has been with this company for over 4 years and I wouldn't change it for the world. We are really grateful for the support the care team gives. They are always friendly, patient and willing to help. They have made things much easier for our family and it gives us assurance that my dad is safe and well cared for.”Family of Michael C.Supported for over four years
Getting started
Call free or use our short online form. We'll listen and answer your questions honestly.
We visit, get to know the person and understand what matters to them.
We agree a personal plan and a clear quote with you before anything begins.
Your carers are introduced, and we review care regularly as needs change.
Yes. Many people start with a few visits a week and increase support over time. We review care plans regularly and adjust them whenever needs change.
We visit at a time that suits you, get to know the person and their routines, and talk through what help would make the biggest difference. You'll get a personal care plan and a clear quote before anything starts.
Absolutely. We agree with you how and how often we'll keep you updated, and who your main contact is.
Yes. If visits are no longer enough, a dedicated carer can live in the home to provide support day and night. See our live-in care page or call us to talk it through.
Other services
Book a free, no-obligation assessment. We'll talk through the options and costs openly, so you can decide what's right.
Live-in care
A dedicated carer living in your home, so you or your loved one can stay in familiar surroundings with support day and night.
Who it's for
Live-in care may help if you, or someone you care about, is:
How we help
Every care plan is personal. These are some of the ways we can help, agreed with you at your assessment.
Why Healthcare 1st Choice
A dedicated carer focused entirely on one person, or a couple, in their own home.
We take time to match carers with the people they'll live alongside, and introduce them before care begins.
At your assessment we agree how live-in care will work in your home, including the carer's breaks and cover.
Treated with respect
“The carers are amazing, they are kind, caring and always make sure that mum is comfortable and treated with respect. It means so much to our family knowing she is being looked after by people who genuinely care. Well done to all the staff and management team.”Family of Melda A.Home care
Getting started
Call free or use our short online form. We'll listen and answer your questions honestly.
We visit, get to know the person and understand what matters to them.
We agree a personal plan and a clear quote with you before anything begins.
Your carers are introduced, and we review care regularly as needs change.
Live-in carers need their own bedroom and somewhere to store their belongings. We'll talk through everything at your free assessment.
Every live-in carer needs rest breaks and time off. We plan how these will be covered before care begins, so support continues without disruption.
Anywhere in the UK. Unlike our visiting care, which is based around our local offices, live-in care can be arranged wherever you or your loved one lives.
For many people, yes. Live-in care lets someone stay in their own home, with their own routines, belongings and pets, while receiving support day and night.
Other services
Book a free, no-obligation assessment. We'll talk through the options and costs openly, so you can decide what's right.
Supported living
Support that helps adults and young people live with more independence in their own home and community, with the right help at the right times.
Who it's for
Supported living may help if you, or someone you care about, is:
Supported living is provided within the scope and conditions of our CQC registration, and every referral is individually assessed.
How we help
Every care plan is personal. These are some of the ways we can help, agreed with you at your assessment.
Why Healthcare 1st Choice
Support is built around what the person wants from life, not just a list of tasks.
We take time to plan moves carefully and work closely with families and professionals.
Our staff get to know the people they support well, so support feels natural and personal.
Community life
We run inclusive community sessions and events, like our sports day, so the people we support can build confidence, stay active and meet others.
Community sessions
Inclusive sessions for adults with learning disabilities. Calm, friendly and confidence-building. All welcome.
Please bring a drink. A limited number of yoga mats are available. To book, contact Kelly on 07557 688562.
“This is a fantastic initiative, thanks for setting it up and being so passionate about supporting adults with LD and their carers.”Team Manager, Disabilities, Adult Social Care
Commissioner feedback
“I found the services to be welcoming and well-organised, and it was evident that staff know the people they support well and are committed to providing person-centred care. I was particularly pleased to see the positive interactions between staff and residents and the efforts being made to promote independence and choice.”Quality and Contracts Officer, Supported LivingAdults Commissioning Team, following a quality review of our Wolverhampton supported living services
Getting started
Call free or use our short online form. We'll listen and answer your questions honestly.
We visit, get to know the person and understand what matters to them.
We agree a personal plan and a clear quote with you before anything begins.
Your carers are introduced, and we review care regularly as needs change.
In supported living, the person lives in their own home, often with their own tenancy, and receives the support they need there. The aim is more independence, choice and control.
Support hours are based on an assessment of the person's needs, usually agreed with the local authority or funding body. We then plan support around the person's routine and goals.
Yes. With the person's agreement, we keep families informed and involved in planning and reviews.
Other services
Book a free, no-obligation assessment. We'll talk through the options and costs openly, so you can decide what's right.
Families' stories
Real experiences from families, clients and professionals. We've kept personal details private out of respect for the people we support.
A family's story
One family came to us after difficult experiences with two other care companies. Their aunt is terminally ill and lives alone, and what mattered most was simple: kind carers, reliability, continuity and good communication.
Over two years of daily care, she has been supported by the same familiar team.
“Most importantly, she has the same team of carers on a daily basis… In two years of daily care, I have never had any reason to doubt my aunt's carers. Communication between myself and my aunt and Healthcare 1st Choice is excellent.”Family member · Two years of daily care
More experiences
A family whose dad has been supported by our team for more than four years.
“Dad has been with this company for over 4 years and I wouldn't change it for the world. We are really grateful for the support the care team gives. They are always friendly, patient and willing to help. They have made things much easier for our family and it gives us assurance that my dad is safe and well cared for.”Family of Michael C.Supported for over four years
A carer noticed that the person he supports was not breathing well one morning, and our management team acted swiftly.
“He's very observant. If he didn't notice that I was not breathing well this morning, I wouldn't be here today… I just want to applaud the management team for acting swiftly.”ClientReceiving care at home
A family came to us after a difficult experience with another provider. Patience and a gentle approach made the difference.
“After struggling with a previous care provider, your approach and patience have truly made a difference… Your dedication to providing top-notch care and your compassionate approach have not gone unnoticed.”Family memberLetter of thanks
A daughter describes knowing, from the very first day, that she had chosen the right care for her mum.
“From the very first day, I know in myself that I've picked the right company to look after my mom… We will recommend this company over and over again.”YvonneDaughter of a client
A family who wanted their mum to be comfortable, respected and cared for by people who genuinely care.
“The carers are amazing, they are kind, caring and always make sure that mum is comfortable and treated with respect. It means so much to our family knowing she is being looked after by people who genuinely care. Well done to all the staff and management team.”Family of Melda A.Home care
A client who values carers taking the time to listen and get to know his family.
“The carers have built a rapport with my family, they are always willing to help, they take time to listen. We really value the kindness and patience they show.”Raymond W.Receiving care at home
A local authority quality review of our Wolverhampton supported living services.
“I found the services to be welcoming and well-organised, and it was evident that staff know the people they support well and are committed to providing person-centred care. I was particularly pleased to see the positive interactions between staff and residents and the efforts being made to promote independence and choice.”Quality and Contracts Officer, Supported LivingAdults Commissioning Team, following a quality review of our Wolverhampton supported living services
Tell us a little about your situation and we'll help you understand the next step, with no pressure and no obligation.
Our team
Meet some of the people behind Healthcare 1st Choice: the people you'll speak to, and the people responsible for your care.
Leadership
Director
“Would my mother approve of this care?”
Priscilla leads Healthcare 1st Choice, a family-owned care provider built on one simple principle: the care we give should be the standard we'd want for someone we love.
Her mission is to make a difference in the lives of children and young people, elderly people and other vulnerable adults, with high-quality, compassionate support at home and in the community, underpinned by openness, transparency and our Duty of Candour.
Operations Manager
“Every person we support deserves to feel valued, respected and empowered to live a meaningful and fulfilling life.”
I have worked in Health and Social Care since 2003, and throughout my career I have remained passionate about delivering high-quality, person-centred care that genuinely makes a difference.
My role is driven by a commitment to quality, continuous improvement and creating a culture where people are supported to reach their full potential. I am passionate about transforming lives through care that is not only safe and effective, but compassionate, empowering and meaningful.
Registered Manager
“Effective leadership is about creating the right culture.”
I have worked across a wide range of health and social care settings, progressing from frontline care and support roles to commissioning, service development and senior management. This experience has given me a strong understanding of care from both the perspective of the people receiving support and the teams responsible for delivering it.
Throughout my career, I have remained passionate about developing high-quality, person-centred services that promote independence, choice and meaningful outcomes for the people we support.
As a Registered Manager, I have a particular interest in quality improvement, regulatory compliance and developing services that people, families and professionals can have confidence in. My experience spans both CQC and Ofsted-regulated services and I believe that effective leadership is about creating the right culture: supporting staff to provide safe, compassionate and consistent care while ensuring that every person we support is treated with dignity, listened to and given the opportunity to live the life they choose.
Service Manager, Hereford
“Exceptional care begins with listening.”We listen. We care. We deliver.
As Service Manager for Hereford, I believe exceptional care begins with listening. Every person deserves to be treated with dignity, compassion and respect, and to receive support that reflects their individual needs, choices and aspirations.
I am committed to delivering safe, reliable and person-centred care that enables people to remain independent and confident in their own homes. I believe consistency matters: people should know who is supporting them and feel reassured that their care will be delivered professionally and with genuine kindness.
Strong services are built by strong teams. I believe in supporting, developing and recognising our care team so they feel valued, confident and equipped to provide the highest standard of care.
We listen. We care. We deliver.
Deputy Manager, Domiciliary Care
“For me, care is not just about what we do. It is about how we make people feel.”
I am passionate about providing care that is kind, respectful and truly person-centred. Every person we support matters to me, and I believe everyone deserves to feel valued, listened to and treated with dignity.
As a deputy manager, I lead with compassion, patience and understanding. I am proud to support our service users, their families and our care team, and I always aim to make a positive difference in the lives of those we care for.
Our people
Our senior staff and support workers are the heart of our service.
Senior Support Worker
“I aim to lead by example by being proactive, approachable, reliable and willing to take responsibility.”With us since 2022
I joined Healthcare 1st Choice in 2022 and, throughout my time with the organisation, I have continued to develop my experience, knowledge and responsibilities.
As a Senior Staff member, my role involves supporting service users and support workers to deliver safe, person-centred and high-quality care. I aim to lead by example by being proactive, approachable, reliable and willing to take responsibility when required.
I also recognise the importance of having supportive leadership around me. I am particularly grateful to Kelly Malinowski, our Operations Manager, for her continued guidance, encouragement and support, which have contributed positively to my growth within Healthcare 1st Choice.
Senior Support Worker
“Every individual has the right to live a full, meaningful and fulfilling life, regardless of their circumstances.”In health and social care since 2022
I have worked in health and social care since 2022 and have gained valuable experience in the sector. I am passionate about delivering person-centred care and genuinely care about the vulnerable people I support.
I believe that every individual has the right to live a full, meaningful and fulfilling life, regardless of their circumstances. I am committed to respecting each person's choices, promoting their independence and supporting them to reach their full potential. I believe in encouraging the people I support to embrace opportunities, participate actively in their communities, build confidence and maintain positive relationships with their families and loved ones, where this is their choice.
My approach is centred around dignity, respect and compassion, empowering individuals to be the best version of themselves.
Senior Care Worker, Domiciliary Care
“I always aim to treat the people I support with dignity, respect and compassion.”With us since October 2022
I joined Healthcare 1st Choice in October 2022 as a Senior Care Worker.
I am a caring, reliable and dedicated professional with experience in providing high-quality care and support. I always aim to treat the people I support with dignity, respect and compassion. I am committed to working as part of a team and carrying out my responsibilities to a high professional standard.
Senior Care Worker
“I am committed to providing specialised, person-centred and individualised care.”Experience across NHS, community and supported living
I am a compassionate, dedicated and experienced Senior Care Worker with a strong background in NHS hospitals and mental health services, community care, residential and nursing homes, and supported living services.
I am committed to providing specialised, person-centred and individualised care to adults with complex health and social care needs, including older people and individuals living with learning disabilities, physical disabilities, mobility difficulties, cognitive impairment and long-term health conditions.
Want to join our team? We welcome kind, reliable people, whether you're experienced or new to care, and we'll support you to grow.
View careersBook a free, no-obligation assessment and speak to the people who will be responsible for your care.